Size Exchange & Non-Returnable Products – Lovely Lady
❌ What does “Only Size Exchange” & “Non-Returnable Product” mean?
Products under the following categories cannot be returned or exchanged for another style or color. They are eligible only for size exchange within the same style and color:
- Heavily embroidered garments or delicate embroidery work.
- Garments made of pure silk, blended silk, or other delicate fabrics.
- Clearance products with 50% or more discounts.
- Nightwear and lingerie.
📏 What if the size doesn’t fit and no alternate size is available?
If the garment is loose or tight, we will exchange it for a bigger or smaller size.
- If your required size is not available, we will issue a full refund without any deductions.
- To avoid sizing issues, please check the VIEW SIZE CHART link on the product page before placing your order.
✅ What are the eligibility criteria for size exchange?
To qualify for an exchange:
- All tags must be intact and attached.
- The product must be in its original packaging.
- The item should be unused, unwashed, and undamaged.
- No lipstick, makeup, or stain marks during trial.
- The product must be returned in saleable condition, exactly as received.
🚚 How will my exchange be picked up?
Once approved, our courier partner will collect the product from your doorstep. You’ll receive an SMS notification with pickup details.
🌐 Can I exchange products purchased elsewhere?
Exchanges are processed only for orders placed on www.Lovely-Lady.com. Products purchased from other marketplaces, retail stores, or Lovely Lady outlets are not eligible for exchange.
⚠️ What if I hand over the wrong product?
Please ensure the correct item is handed over at pickup. Incorrect handovers will result in rejection of your request, and a second exchange/return request will not be accepted.
📩 How will I know if my exchange is approved?
You’ll receive a confirmation email once your returned shipment reaches our warehouse and passes the quality check. If it fails, the product will be shipped back to you.
💸 Can I request a refund instead of exchange?
Yes, if the product is covered under our Easy 3 Days Return Policy:
- You may request a refund or exchange (different style or size).
- The returned product must pass quality check (unused, original condition, tags intact, no stains, within 3 days).
- Exchange: No processing or courier charges.
- Refund: ₹200 processing fee will be deducted, and the balance will be credited to your original payment source within 3 days.
📦 What if I receive a wrong or missing item?
Raise a complaint within 24 hours of delivery and share an unboxing video showing the sealed package being opened. Claims without video proof may not be accepted.
🆓 Will I be charged for returning wrong or damaged products?
No. Returns are free if you receive an incorrect item, wrong size, or damaged product. We’ll arrange pickup at no extra cost.
🔁 What happens if pickup fails?
Our courier partner will attempt pickup up to three times. If unsuccessful, the request will be marked as failed. For assistance, contact our Customer Care team at XXXXXXXXXX.
📍 What if reverse pickup is not available in my area?
If your pin code is not serviceable, you’ll need to self-ship the product to us.
